Mr. Luhn,

I wanted to take a minute to express my thanks for the way in which your staff recently handled a home warranty issue. Everyone was very helpful and professional. I especially appreciate how efficient and thorough Carl Gould was in resolving this issue. He did a great job of communicating and following through. He was a pleasure to work with.

My experience served to reinforce the fact that I had chosen a quality builder who was willing to stand behind their work.

Best regards,
Walt Hersing