“Mr. Luhn,

I am writing to thank you, Tom and everyone at LifeStyle for replacing the tile in our home. It says so much about the integrity of your business that you stand behind your workmanship and product.

I was truly surprised when Tom made the offer to replace our “popping” tile. We had been trying to repair the tile for about 1 1/2 years but it continued to pop.

The process took 12 days and was surprisingly easy and in the end our house looks new again! From the movers (Two Men and a Truck), tile installers, painters, and Heather who cleaned at the end—everyone was competent, efficient, friendly—they were excellent.

Again Tom came through with flying colors. I cannot emphasize enough how important to the customer it is for a company to back up what they sell. I feel so fortunate to have Tom as my supervisor. He is an asset in making your company great!

Thank you again for all that Lifestyle has done for us.”

– Conda Bates