“Dear Russ,

Today is significant in our process of purchasing a new home in Malabar. We want to stop for a moment to express our appreciation for all of your efforts to make sure that our home will exceed our expectations. You have accomplished that mission. You took the time to make sure that many issues were quickly resolved, many of which I’m sure we never noticed. You should be proud of the way you represented your employer LifeStyle Homes.”

-Steve and Lisa Simpson